The term “triple plays” refers to the offers everyone is receiving these days to bundle services together in one bill. These services are telephone, television and broadband internet. The price is generally much less than the total of your individual purchases, plus many are offering free gifts and rebates in an attempt to entice the consumer.
If you are considering accepting one of these offers, go online to “Complaints Triple Play Deals” and learn of the experiences others have had with these services. Many are extremely happy; however, there are also many who complain about unexpected price increases and failure to receive promised gifts or rebates within a reasonable amount of time. Quad-play offers also exist and these combine all of the triple plays plus cell phone services. The following are suggestions as to questions that might help prevent you from purchasing services that will not meet your needs.
How long do the quoted rates last? Is this just an introductory rate for a specific period of time? If so, when does this rate expire and what will the new rate be?
You will generally have a specific contract period. Be sure to inquire what service changes will trigger a contract extension. This is important to know as you might be constantly extending your contract without knowing it.
What is the termination fee due if you decide to discontinue these services? You would want to know this as termination fees can be so high that you cannot afford to disconnect. Know in advance what your obligations will be.
If you have analog television, inquire as to what will happen during the shift to digital. Will you be charged for equipment rental or lose stations because of this change?
Verify the internet speed which you may expect when connected to their broadband. Frequently, introductory prices provide slow service. Also, speed is often determined by the number of people using the network at a specific time.
Inquire about privacy protection. It is very possible that your current anti-virus software, etc. may need to be reinstalled or updated to continue your current security protection.
Be certain to scrutinize the contract presented to you. Often, free installation may only be applicable if you sign up for automatic bill paying. Carefully read the FAQ section and be sure to review the terms of service. Also, be certain that your contract includes the amount of your payments after the promotion period ends.

